Figure 1: Revised Order Process

Source: Kroenke, D.M. (2013). Using MIS (5th ed.). Upper Saddle River, NJ: Prentice Hall.

Using value stream mapping in conjunction with a cross-department workflow approach to distributed order management planning and provide insights into the dollar value of the process improvements (Chan, Chung, Choy, 2006). A methodology more based on the value and extent of impact of process changes on the total business performance of a given business unit or division is more pragmatic and actionable than one that relies purely on swim lanes. While swim lanes are effective in defining change of the order process at the generic level, methodologies incouding value stream mapping can provide even greater depth of insight and financial metrics of performance.

In conclusion, both approaches or methodologies are...

Value stream mapping provides the added insight into how business processes impact overall financial performance (Nurcan, Etien, Kaabi, Zoukar, Rolland, 2005).
Chan, F.T.S., Chung, S.H., & Choy, K.L. (2006). Optimization of order fulfillment in distribution network problems. Journal of Intelligent Manufacturing, 17(3), 307-319.

Fu-Ren, L., Meng-Chyn Yang, & Yu-Hua, P. (2002). A generic structure for business process modeling. Business Process Management Journal, 8(1), 19-41.

Kroenke, D.M. (2013). Using MIS (5th ed.). Upper Saddle River, NJ: Prentice Hall.

Nurcan, S., Etien, a., Kaabi, R., Zoukar, I., & Rolland, C. (2005). A strategy driven business process modelling approach. Business Process Management…